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Sample Tips from 10-Second Tips e-Newsletter

Learn from the 9-11 Leader.
Former New York mayor Rudolph Guliani (2001 Time Person of the Year) has the leadership style for the times: Act fast. Just give the facts. Say "I don't know." Show compassion. Admit short-term failures. Project a vision of long, hard, but certain success.

Dance on the Borderline of Success and Failure.
When you work on creative projects, "dance on the borderline between success and disaster. Because that's where your next big breakthrough will come from."—Alferto Alessi, godfather of Italian product design, profiled in Fast Company.

Look for EQ, not IQ.
Evaluate potential executives on 3 attributes: raw IQ, history of management success, and EQ (emotional intelligence, or ability to deal with your and others' emotions). And, if you can only have two, skip the IQ!—Research by Daniel Goleman and Egon Zehnder International, executive search firm.